The attached guidance framework is designed to help dealers to understand what constitutes best practice when entering into agreements with IT system service providers. It was created in collaboration with a group of dealers to assist in establishing fair and reasonable trading arrangements between dealers and the IT systems providers who provide the software that help keep dealerships running.
The framework is not intended to be prescriptive but is designed to help dealers understand some of the risks and issues associated with entering into and managing relationships with IT system providers. This is a working document which will be reviewed and updated from time to time, as new issues are identified.
Please use it as a reference when entering in to or renewing existing agreements and share it with your CIO/CTO.
AADA will be sharing this framework with the larger system vendors in the industry and will also seek to meet with them and discuss the issues dealers are experiencing.
Please note that the attached guidance is not legal advice. If members require expert advice, we recommend that you seek specialised legal advice from suitably qualified lawyers.