The AADA is pleased to announce the launch of a new member support service that represents a significant enhancement to how the Association supports franchised new car and truck dealers across Australia.
The AADA recognises that dealers are operating in an increasingly complex regulatory and commercial environment with different state and federal laws, particularly in relation to the Australian Consumer Law (ACL) and franchising code of conduct.
Member Support Service
The new member support service has been introduced to ensure members have access to stronger, more direct and practical legal guidance and support tailored specifically to the realities of dealership operations and OEM relationships.
Effective immediately, members will be able to access guidance from AADA’s recently appointed General Counsel Kathy Zdravevski who will strive to deliver prompt, practical and commercially focused guidance to support your dealership compliance, manage risk, and resolve issues as they arise.
This service will support members with:
- Practical guidance on ACL and consumer guarantee obligations.
- Support in managing consumer complaints and disputes.
- Assistance with ACL compliance and risk management.
- Guidance on bilateral obligations and concerns under the Franchising Code of Conduct.
- High level guidance on franchise dealer agreements, including renewals, variations, and termination.
- Support with dealer communications involving consumers, OEMs and regulators.
- Insight into regulatory trends and enforcement priorities affecting franchised dealers.
- Advice to members regarding consumer claims raised in civil appeals tribunals (VCAT, QCAT, etc).
This initiative reflects AADA’s strong commitment to standing with dealers, strengthening your position in an evolving market, and ensuring you are supported by guidance and information that is practical, informed and industry specific.
Please note, that this service provides early stage guidance and support, it is not intended to replace the need for independent, specialist legal advice in complex or contentious matters.
In the meantime, please contact Kathy Zdravevski for any assistance via email at kzdravevski@aada.asn.au.
AADA remains firmly committed to advocating for, protecting and supporting franchised new car and truck dealers and to delivering services that add genuine value to your businesses.