In order to assist dealers navigate competition law, state legislation, and retail practices across their used car operations and service, parts, and pre-delivery departments, AADA is establishing two new reference groups: the AADA Used Car Reference Group and the AADA National Service, Parts and Pre-Delivery Forum.
These groups reflect AADA’s continued focus on listening to members and responding directly to the challenges dealers face on the ground. Dealer input has always played a critical role in shaping policy positions, and engaging with government and industry bodies.
1. AADA Used Car Reference Group
The used car department is a vital profit centre for Australian franchise dealerships, but it is also fraught with complexity. This group will address:
- Australian Consumer Law and used vehicles
- State motor vehicle registration agencies processes for attention
- On-line classifieds provider issues
- The used EV market
- Odometer tampering, auction house practices, fleet buybacks, and private-to-private sales
- OEM service programs and approach to dealer warranty issues. (for example, manufacturers indemnification)
- Engagement with ACCC, various Offices of Fair Trading, and Registration Authorities
Participation will strictly be limited to Australian franchise dealer network used car departments. Used car specific subsidiaries of franchise dealer set ups (for e.g., CARCO – Autoleague, Blinkr-Servco) are encouraged to participate.
Meeting Details:
Initially monthly via TEAMS, then as required (max. 1.5 hours per session). An interim chair will be appointed.
2. AADA National Service, Parts and Pre-Delivery Forum
From navigating warranty and OEM demands to servicing EVs and managing pre-delivery, dealer service departments face increasing pressure. This new forum will focus on addressing:
- The ACL and manufacturers indemnity
- Service and repair of EV, PHEV, and hybrid vehicles
- Issues around part supply to the smash repair and aftermarket mechanical sector
- Engagement with AASRA, insurers, regulators, and industry bodies
- Repair liens, uncollected goods, environmental compliance, and more
Participation will be limited to Australian franchise dealer service, parts and pre-delivery departments. The best outcomes will be achieved if your franchise dealership group service and parts manager were to participate. Of course, Dealer Principals are also welcome to participate.
Meeting Details:
Initially monthly via TEAMS, then as required (max. 1.5 hours per session). Interim co-chairs will be Richard Rayner (Brighton Auto Group) and Stewart Jenkins (Hopper Motor Group).
Register Your Interest
If your dealership would like to participate in either group, please submit your interest via the registration form below by 24 June 2025.