1st November, 2018 · Service & Repairs Policy

Access to Service and Repair Information

AADA Position

The AADA is supportive of mandatory scheme for car manufacturers to provide independent repairers with access to the same technical information which they make available to Dealers and preferred repairer networks, provided a number of conditions are met.

Such a mandatory scheme should contain security protocols for the protection and release of sensitive environmental, safety and security-related information. This should include vetting of end users and tracing the use of that information. Access to information should not be free but be available on commercially fair and reasonable terms. The scheme, including the digital access protocols, should be administered by an independently chaired body.

Background

Key industry representatives signed the Agreement on Access to Service and Repair Information in December 2014. This Agreement placed voluntary obligations on car manufacturers to share with independent repairers, on commercially fair and reasonable terms, the same information they provide to Dealers.

The ACCC received several complaints about the effectiveness of the Agreement and voluntary codes and in its market-study examined the effect of the Agreement in facilitating access to technical information by independent repairers. While there were competing claims about access to information the ACCC concluded the Agreement was ineffective and recommended to the Government that a mandatory scheme be introduced for car manufacturers to share with independent repairers the same technical information made available to dealers and preferred repairer networks, on commercially fair and reasonable terms. The scheme should also set out a process for vetting end users accessing that information and tracing the use of that information.