Service & Repairs

OUR POLICIES

Takata Airbags Compulsory Recall Notice

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On 21 September 2017 the Minister for Small Business, the Hon Michael McCormack MP issued a proposed compulsory recall notice of all vehicles fitted with defective Takata airbags. Approximately, 2.49 million vehicles have been voluntary recalled by suppliers since recalls began in 2009. The proposed compulsory recall will extend to all vehicles which are subject to an existing voluntary recall, as well as to approximately 877,000 additional vehicles which have not yet been recalled. The proposed recall notice specifies a timeframe for replacement of airbags and inflators.

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Access to Service and Repair
Information

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In 2014 key industry associations including AADA signed the Agreement on Access to Service and Repair Information (the Agreement) which placed voluntary obligations on car manufacturers to share with independent repairers, on commercially fair and reasonable terms, the same technical information they provide to dealers. Despite the Agreement and voluntary codes of practice independent repairers maintain they are unable to readily access technical information and diagnostic tools from car manufacturers to service and repair new cars. The Federal Chamber of Automotive Industries (FCAI) and AADA contend that technical information is available and the Agreement and FCAI Voluntary Code provide a pathway for independent repairers to access information and data.

The New Car Retailing Industry market study finalised by the Australian Competition and Consumer Commission (ACCC) in December 2017 reviewed evidence from independent repairers and ‘concluded’ most car manufacturers are not fully sharing technical information and recommended a mandatory scheme be introduced to share technical information with independent repairers, on commercially fair and reasonable terms. The mandatory scheme should set out a process for the secure release of environmental, safety and security-related information, vetting end users accessing that information, and for tracing the use of that information.

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