24th March, 2021 ยท Media Release

Laws Mandating Service and Repair
Information Sharing Introduced to

Legislation mandating the sharing of automotive service and repair information has been introduced into Parliament today. The new law will require Manufacturers to provide independent repairers with the same information they give to their authorised Dealers.

“We welcome the introduction of this legislation into Parliament and will continue to work with the Government and Industry on the important underlying detail,” AADA CEO James Voortman said.

“Dealers recognise that independent repairers have an important role to play in servicing and repairing the tens of millions of motor vehicles on our roads,” he said.

“This information will be shared on fair and reasonable commercial terms and sensitive information will only be made available to suitably vetted and qualified technicians,” Mr Voortman said.

“Franchised Dealers take great pride in the quality of service they provide to their customers. Dealers make huge investments in factory training of their qualified technicians along with having the latest tools, equipment and facilities,” he said.

“Independent repairers who choose to commit to similar levels investment for their customers and are suitably qualified should be entitled to compete with Dealers on fair and reasonable grounds and this legislation will give them the chance to do that,” Mr Voortman said.

The scheme is due to come into effect on 1 July 2022 and work on the underlying rules will commence soon. The legislations foreshadows the appointment of a scheme administrator who will oversee operations and report back to Government on progress and if necessary, work with the ACCC to enforce scheme rules.

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